We are happy to accept returns for either exchange or refund within 21 days of the date of your order.
We would ask you to please make sure that you choose the correct colour, design and size before finalising your order, as all our items are specifically made to order.
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Returns due to sizing issues can be avoided by carefully checking your correct size in our SIZING GUIDE. Please note that ladies t-shirts are 'fitted', so they may be your correct size but you may feel that they are too snug - please be aware that this is the nature of the item. If you require a looser fit please choose a larger size. Many of our female customers choose the mens t-shirts because of this.
*** All sizes are taken from the actual manufacturer's guidelines and as such are as acurate as they can possibly be. ***
Also, please note that any refunds paid to you will be minus the 20% donation that was paid to your chosen charity or rescue. This is unavoidable. In the event that your donation has not yet been paid, you will receive a refund of the full amount.
To return an item, please carefully re-package it in the original packaging in re-sellable condition, together with your invoice, (so we know who it is from) and post to:
42 Wynchurch Park
Remember to get a Proof of Posting from your Post Office as we regret that we cannot refund items that have been lost in the post. (We regret that we cannot refund postage.)
Email us on firstname.lastname@example.org to let us know to expect your package, and to inform us whether you would like a refund or what you would like as an exchange.
If you need any further information on returns please email us on email@example.com